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Terms & Conditions for Your maxim99 Account

When you open an account with maxim99, you agree to these terms covering how we handle deposits, game access, withdrawals and account security.

Touch 'n Go, GrabPay, Boost dan FPX acceptedOne account per playerWithdrawals verified before releaseAge and region eligibility requiredTerms updated periodically
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maxim99 Terms & Conditions for Your maxim99 Account
POLICY CONTACT

Questions About These Terms

If you have questions about how these terms apply to your account, withdrawals or game access, our support team can walk you through the relevant section. We handle terms queries through live chat during business hours and email for detailed policy explanations that need a written record.

Team online

Live Chat

Open live chat from your account dashboard for immediate help with terms questions, withdrawal verification requirements or account eligibility rules. Our agents can clarify how promotional terms combine with standard withdrawal conditions and explain game restrictions for your region. Available daily from 10:00 to 22:00 Malaysia time.

Email Support

Send detailed terms queries to our support email when you need a written explanation of how a rule applies to your deposit method, multi-device access or promotional participation. We respond within 24 hours with references to the relevant policy sections and any supporting documentation you should review.

Policy Portal

Check our policy portal for the current version of these terms, including the last update date and a summary of recent changes. You can also find links to our privacy policy, responsible play guidelines and payment-method-specific rules that sit alongside these core account terms.

DATA & SECURITY

How We Protect Your Account Data Under These Terms

These terms include commitments on how we handle your personal information, secure your login credentials and store transaction records.

Data Collection Scope

When you register we collect your name, contact details, age verification documents and payment method information to meet eligibility and anti-fraud requirements. We also log your game activity, deposit and withdrawal history, and device information to maintain account security and resolve disputes. This data stays within our regulated processing environment.

Cookie and Session Use

We use cookies to keep you logged in across sessions, remember your language and payment preferences, and monitor for unusual login patterns that might indicate unauthorized access. You can manage cookie settings in your browser, but blocking essential cookies will limit your ability to access the full lobby.

Account Security Practices

We enforce password complexity rules, offer two-factor authentication through SMS or email, and flag accounts with multiple failed login attempts. If we detect a login from a new device or region we may ask you to verify your identity before granting access. You are responsible for keeping your credentials private.

Transaction Record Retention

We keep deposit, withdrawal and game-round records for at least seven years to meet regulatory and dispute-resolution requirements. You can export your transaction history from the account dashboard, and closed or suspended accounts remain in our archive with limited access permissions until the retention period expires.

Contact for Data Requests

If you want to review the personal data we hold, request corrections or ask for deletion where local law permits, contact our data protection team through the email address listed in the policy portal. We respond within 30 days and explain any limitations on deletion imposed by regulatory or legal obligations.

Policy Change Notifications

When we update these terms or our privacy practices we post a notice on the login screen and send an email to your registered address. Significant changes to data handling or withdrawal rules include a summary of what changed and a comparison link so you can review the differences before continuing to use your account.

Frequently Asked Questions About Our Terms

These questions cover the most common terms issues players in Malaysia ask about, from account eligibility and payment method rules to withdrawal verification and promotional participation. If your question is not answered here, contact support for a policy-specific explanation.

You must be at least 18 years old and located in a region where local law permits online gaming to open an account with maxim99. We verify age using government-issued ID during registration, and we use IP geolocation and payment method data to confirm your region. Accounts opened from restricted regions are suspended.

No. We allow one account per person, household and payment method. Multi-accounting violates these terms and results in all linked accounts being closed and balances forfeited. If you forgot your login details, use the password recovery tool rather than opening a new account to avoid triggering our duplicate-detection systems.

Before we release a withdrawal we verify that the payment method matches your deposit method and that your account has met any bonus wagering requirements. First-time withdrawals require ID and proof of address documents. Verification usually completes within 24 hours; delays occur when documents are unclear or additional checks are needed.

Promotional terms sit alongside these core account terms. If you breach a promotional rule—such as wagering more than the maximum bet while a bonus is active or using a restricted game to clear wagering requirements—we void the bonus, remove related winnings and may restrict your access to future promotions. Serious or repeated breaches can lead to account closure.

Game availability depends on provider licensing and local regulation. Some slots and live tables are restricted in certain regions; when you browse the lobby we filter the game list to show only titles available where you are located. If a game you want to play is restricted, the lobby displays a notice explaining the limitation.

Log in to your account dashboard and go to the profile section to update your contact details, language preference or payment method. Changes to your registered name or date of birth require verification documents. For data deletion requests or questions about what information we hold, email our data protection team through the contact address in the policy portal.

When we update these terms we post a notice on the login screen and send an email to your registered address with a summary of changes and a link to the revised document. Continued use of your account after the update means you accept the new terms. If you disagree with a material change you can close your account before the update takes effect.

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