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Legal Terms, Data Practices and Your Rights at maxim99

We built maxim99 around clear legal terms and transparent data practices so you know exactly how your account, payments and personal information are handled.

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maxim99 Legal Terms, Data Practices and Your Rights at maxim99
POLICY CONTACT

Reach Us for Legal and Data Questions

When you need clarity on our legal terms, data practices, or your rights under our policies, we offer direct support paths so you get accurate answers quickly. Our team handles questions about account data, retention, access requests and policy updates through live chat, email and phone during extended hours each day.

Team online

Live Chat Policy Support

Open the chat window in your account dashboard and ask our support team about legal terms, data handling, or account security. Agents are available daily from early morning through late evening Malaysia time, and responses typically arrive within a few minutes during business hours.

Email for Policy Requests

Send detailed questions or formal requests to our policy email address. Use this channel when you want to request a copy of your data, ask about retention schedules, or submit a formal inquiry about our legal framework. We aim to respond within two business days.

Phone Line for Urgent Matters

Call our Malaysia support number when you need immediate help with account access, security concerns, or time-sensitive policy questions. The line is staffed from morning through late evening on weekdays, with extended hours on weekends for urgent account and payment matters.

DATA AND SECURITY

How We Handle Your Data, Cookies and Account Security

We collect account details, payment records and session data to operate the platform, process deposits and withdrawals, and verify your identity when needed.

Data We Collect

When you open an account we collect your name, email, phone number, and payment details for Touch 'n Go, GrabPay, Boost or FPX. Session data, including login times and IP addresses, is recorded for security and operational purposes. We do not sell or share your information with third parties for marketing.

Cookie Usage

Our site uses cookies to keep you logged in, remember your preferences, and track session activity for security. Essential cookies are required for the platform to function; optional cookies improve performance and personalize your experience. You can manage cookie settings in your browser at any time.

Account Security Measures

We protect your account with encrypted login sessions, secure password storage, and activity monitoring that flags unusual access patterns. When you log in from a new device or location, we may ask you to verify your identity through email or SMS before granting access to the wallet.

Data Retention

Account and transaction records are kept for the duration of your active account plus a retention period required by regional law and operational needs. After that period, data is either anonymized or deleted. Contact us if you want to close your account and request deletion of your information.

Who to Contact

For questions about how we collect, store, or use your data, reach our policy team through live chat or email. If you want to request a copy of your data, ask us to correct errors, or submit a deletion request, use the email channel for formal inquiries.

Requesting Changes

You have the right to access your personal information, request corrections, and ask for deletion when local law permits. Submit your request by email with your account details, and our team will process it within a few business days. We may ask you to verify your identity before releasing or modifying data.

Common Questions About Our Legal Terms and Data Practices

Access depends on the laws in your region. When you open an account, you confirm that online gaming platforms are lawful where you are located. If you are unsure, consult local regulations or contact our support team for guidance on eligibility in Malaysia.

We collect your name, email, phone number, and payment details for Touch 'n Go, GrabPay, Boost or FPX. Session data such as login times and IP addresses is recorded for security. This information is used only to operate your account, process payments, and comply with regional requirements.

Yes. Send a formal request by email to our policy team with your account details, and we will provide a copy of your personal information within a few business days. We may ask you to verify your identity before releasing the data to ensure account security.

We retain account and transaction data for the duration of your active account plus a period required by regional law and operational needs. After that period, data is anonymized or deleted. If you want to close your account and request deletion, contact our support team by email.

We share your information only when required by law or to complete payment transactions through Touch 'n Go, GrabPay, Boost or FPX. We do not sell or share your data with third parties for marketing purposes. All sharing is limited to operational and legal necessity.

Use our email channel to submit formal requests for data access, correction, or deletion. Include your account details and a description of the change you want. Our policy team will process your request within a few business days and may ask you to verify your identity first.

We use essential cookies to keep you logged in and maintain session security, plus optional cookies that improve performance and personalize your experience. You can manage cookie settings in your browser at any time. Disabling essential cookies may limit some platform features.

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