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Privacy Policy — How We Handle Your Account Data

We collect only what we need to run your account, process Touch 'n Go and GrabPay deposits, and keep the lobby secure.

Account data kept secureDeposit logs retained short-termRequest changes anytime
maxim99 Privacy Policy — How We Handle Your Account Data
CONTACT PATHS

How to Reach Us About Your Data

If you want to see what we hold, correct a mistake, or delete your account entirely, our support team is available through three channels.

Team online

Live Chat

Click the speech bubble in the bottom right corner of the lobby and type your request. Our agents reply in under two minutes during peak hours and can pull your data summary or queue a deletion on the spot.

Email Ticket

Send your account email and a description of what you need to our support address. We respond within twelve hours and attach a PDF if you asked for your data export.

Account Settings

Open the settings panel from your profile icon, scroll to Privacy, and click Request Data Export or Delete My Account. Exports arrive by email; deletions take effect in forty-eight hours.

HOW WE PROTECT IT

Data Security and Retention in Practice

We encrypt account credentials at rest and in transit, use two-factor authentication for withdrawals over a threshold you set, and audit our access logs every week.

Login Credentials

Your password is hashed with a salt; we can't read it, only compare the hash when you sign in. If you forget it, we send a reset link to your registered email rather than displaying the old one.

Payment Records

Touch 'n Go, GrabPay, Boost dan FPX transaction IDs are stored for ninety days, then moved to cold archive. You can request a statement of your deposits and withdrawals anytime through live chat or the settings panel.

Session Cookies

We drop a session token when you sign in; it expires after four hours of inactivity. Clear it manually in your browser or sign out to revoke it immediately. We do not use third-party tracking cookies.

Game Logs

Every spin, deal, and bet is recorded with a timestamp and round ID. Logs stay online for sixty days to resolve disputes, then archived for one year where local law requires it, available on request.

IP and Device

We log your IP and browser fingerprint to flag account takeovers. If someone signs in from a new city we send an email alert. You can review recent logins under Account Security in the settings panel.

Data Deletion

Request account closure in settings or via support. We erase your profile, email, and phone within forty-eight hours; payment records persist in archive for one year to meet financial regulations, then purged.

Privacy Policy FAQ

We ask for your name, email, phone number, and date of birth to verify your identity and process withdrawals. Payment methods like Touch 'n Go and GrabPay pass us a transaction ID but not your full bank details.

Transaction logs stay in our live database for ninety days, then move to cold archive. We hold archived records for one year where local law requires it, available on request, then delete them permanently.

Yes. Open your settings panel, click Privacy, and choose Request Data Export. We'll email you a JSON file with your profile, transaction history, game logs, and login records within twenty-four hours.

We share transaction details with Touch 'n Go, GrabPay, Boost dan FPX to clear deposits and withdrawals. We never sell your data or pass it to advertisers. Support staff see your account only when you open a ticket.

Sign in, go to Account Settings, and edit your contact details. We send a verification code to the new email or phone before saving the change so we know it's really you making the update.

We erase your profile, email, phone, and login credentials within forty-eight hours. Payment records stay archived for one year to satisfy financial regulations, then deleted. You can request early deletion by contacting support with proof of identity.

We drop a session cookie when you sign in; it keeps you logged in for four hours. Delete it in your browser settings anytime, though you'll need to sign in again. We do not place third-party tracking cookies.